Team Members

👥 VMOA Team Members

Tagline:“Guides of Innovation. Champions of Connection.”

🧭 Who They Are

The Virtual Mall of America is powered by a multidisciplinary team of creative strategists, technical architects, onboarding specialists, and emotional experience designers. Each member plays a vital role in shaping the immersive journey—ensuring that every visitor, brand partner, and store owner feels welcomed, supported, and empowered.

🌐 How They Support New Users

From the moment a new visitor enters the mall, the team is quietly orchestrating a seamless experience:

• Onboarding Specialists gently guide users through interactive welcome flows, avatar setup, and zone exploration.
• Experience Designers ensure every zone is intuitive, emotionally resonant, and accessible to all.
• Support Coordinators are available through live chat, avatar assistance, and help centers to answer questions and resolve concerns with empathy and clarity.
• Accessibility Advocates ensure that every feature is inclusive, safe, and easy to navigate—regardless of background or ability.

The result: users feel not just oriented, but invited—into a space that understands their needs and celebrates their curiosity.

🏢 How They Onboard Business Executives & Store Clients

VMOA’s team excels at translating immersive potential into real-world business value:

• B2B Onboarding Leads walk executives and store owners through customized portals, licensing options, and brand integration strategies.
• Technical Consultants assist with inventory setup, storefront customization, and analytics integration.
• Brand Experience Managers help partners craft emotionally resonant messaging and visual identity within the mall.
• Legal & Risk Advisors ensure every onboarding step is secure, compliant, and founder-friendly.

Whether it’s a boutique creator or a global brand, the team ensures every partner feels seen, supported, and set up for success.

💡 Why They’re Vital to VMOA

The team is more than operational—they’re foundational. Their contributions shape the mall’s identity, growth, and emotional impact:

• They translate vision into reality, turning immersive concepts into tangible experiences.
• They build trust, through thoughtful onboarding, transparent communication, and responsive support.
• They foster community, by designing spaces that encourage connection, creativity, and collaboration.
• They drive innovation, constantly evolving the platform to meet emerging needs and opportunities.

In short, they are the heartbeat of the Virtual Mall of America—ensuring that every interaction feels intentional, inspired, and unforgettable.